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BPO - Business Process Outsourcing

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BPO - Business Process Outsourcing


We at Million Minds with enhanced customer support service is the success mantra for all growing companies because it helps in handling non-core business functions with perfection, which as a repercussion, ensures undivided attention to core competencies. It doesn’t take a rocket scientist to understand that when you are completely focused on core business activities, you can expect an explosive growth rate.

If you think call centre service providers have recently come into the limelight, you are wrong, because they have been helping business owners for decades. Companies approach different call centres in accordance with their varying business requirements.

Two Types of Call Centers:

  • Inbound call center services
  • Outbound call center services

Inbound services takes care of calls coming from the customers’ end. Inbound calls are mainly concerned with product or service support.

Established inbound call center service providers handle customer calls on behalf of their clients and make sure their actions adhere to SLAs.

Inbound Service Comprises:

  • Customer Support
  • Help Desk
  • Inquiry Handling
  • Call Answering
  • Toll-Free Services
  • Product Information Requests
  • Technical Support

By means of these valuable inbound call centre services, business owners can fortify their customer base. Plus, the resultant heightened brand image will pave the way for smoother business growth.

In a nutshell, joining forces with prestigious inbound service providers is vital to keep the customer base buttressed.

Outbound Service Comprises:

  • Appointment Scheduling
  • Information Verification
  • Lead Generation
  • Customer Survey
  • Telemarketing

Outbound support functions in an opposite manner, compared to inbound call centres. Outbound call centre service providers make calls to potential customers with the aim of improving the sales of clients’ products/services.